03 / A plain-language reference
Transformation Knowledge
A connected reference for the terms, models, and decisions that leaders encounter while shaping digital transformation.
10 entries · Reviewed July 2026
Direction & Strategy
1Governance & Accountability
4Accountability vs responsibilityResponsibility is the work you perform. Accountability is the answer you must own.→Design factorA fact about your organization—such as strategy, risk, or regulation—that should change what you prioritize.→Digital Transformation Management SystemA living design that connects transformation objectives, decision rights, responsibilities, evidence, and reviews.→Governance systemThe roles, rules, objectives, and review practices that keep technology decisions aligned with business intent.→
Measurement & Evidence
1People & Capability
3CapabilityAn organization’s ability to achieve a specific outcome repeatedly through people, process, information, and technology.→Capability levelHow reliably a specific capability is performed and managed—not one maturity score for the whole organization.→Digital maturity vs capabilityMaturity describes a broader state of development. Capability asks whether a particular outcome can be delivered reliably.→